Effective Date: March 21, 2026
These Terms and Conditions ("Agreement") govern your use of Hey Cooper's AI-powered voice and SMS receptionist services ("Services") provided by Hey Cooper ("we," "us," or "our"). By subscribing to or using our Services, you ("Client") agree to be bound by this Agreement.
Please read this Agreement carefully before activating your subscription. If you do not agree to these terms, do not use the Services.
Hey Cooper provides Canadian small businesses with an AI-powered receptionist accessible via a dedicated Canadian phone number. Services include:
Clients forward their existing business phone number to a Hey Cooper Twilio number. All inbound calls and SMS messages are handled by the Hey Cooper AI agent. Clients retain their original phone number and may disable call forwarding at any time.
The following are not currently supported by the Service:
CRM and third-party software integrations are available as an add-on service. These require a separate scoping session to assess technical requirements and are subject to additional fees. Integration capability and pricing will be confirmed in writing prior to commencement.
Setup of the Service includes configuration of the AI agent, calendar integration, and delivery of your dedicated Hey Cooper phone number. Standard setup takes approximately 2 to 3 weeks from the date of initial payment and receipt of required information from the Client. For custom configurations — including but not limited to CRM integrations, multi-calendar setups, or complex call flows — timelines will be scoped and communicated in writing prior to commencement. Hey Cooper is not liable for delays arising from the complexity of custom requests or third-party platform dependencies.
The Client is responsible for providing accurate business information, call handling preferences, and calendar access credentials in a timely manner. Delays caused by incomplete or late submissions from the Client may extend the setup timeline. Hey Cooper is not liable for delays arising from Client non-compliance.
The current Service fees are as follows:
Early adopter pricing may be offered at Hey Cooper's discretion. Any discounts or waivers are non-transferable and may be revoked upon plan changes or service upgrades.
Monthly fees are billed on a recurring basis from the Service activation date. Invoices will be issued in Canadian dollars (CAD).
Payment is due within 7 days of invoice. Hey Cooper reserves the right to suspend Services if payment is not received within 14 days of the due date. Suspended accounts will not receive refunds for the unused suspension period.
Hey Cooper may adjust monthly pricing with a minimum of 30 days' written notice to the Client's registered email address. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
This Agreement operates on a month-to-month basis with no minimum contract term. There are no long-term commitments required.
The Client may cancel the Service at any time by providing written notice to hello@heycooper.io with a minimum of 15 days' notice prior to the next billing date. Service will remain active through the end of the current paid period. No partial-month refunds will be issued.
Hey Cooper may terminate this Agreement at any time with 30 days' written notice. Hey Cooper reserves the right to immediately terminate Services — without notice or refund — if the Client:
The setup fee is non-refundable once setup has commenced. If a Client cancels prior to setup completion, Hey Cooper will assess a pro-rated fee based on work completed. CRM integration is not included in the setup fee and is scoped separately during the onboarding session.
The Hey Cooper agent is powered by artificial intelligence. By accepting these Terms, the Client acknowledges and agrees to the following:
AI-generated responses are based on the information and instructions provided during setup. The AI agent does not guarantee accuracy in all situations and may occasionally misinterpret caller intent, mishear spoken information, or provide an incomplete response.
The Client is responsible for providing accurate, up-to-date business information and instructions during onboarding and throughout the Service term. Hey Cooper is not liable for incorrect or inappropriate responses that result from inaccurate configuration data provided by the Client.
The AI agent does not provide legal, medical, financial, or professional advice of any kind. The Service is intended solely for general business reception and appointment management purposes.
Hey Cooper encourages Clients to inform their callers that they may be interacting with an AI assistant, in accordance with applicable laws and regulations. Clients are responsible for ensuring their use of the Service complies with any applicable disclosure requirements.
Hey Cooper maintains active uptime monitoring across its infrastructure. In the event of a service disruption, Hey Cooper will investigate the issue promptly and work toward resolution as quickly as the severity of the situation permits. Where technically feasible, Hey Cooper will communicate an estimated resolution timeline to the affected Client.
As a precautionary measure during any confirmed outage, Hey Cooper will work with the Client to temporarily redirect inbound calls back to the Client's original phone number, ensuring callers can still reach the business until the Service is restored. Hey Cooper is not responsible for missed calls, lost leads, or business interruption arising from any period of downtime, including disruptions caused by third-party infrastructure providers (including but not limited to Twilio, Retell AI, and n8n) that are outside Hey Cooper's direct control. This includes failures in workflow automation that may affect appointment booking, SMS delivery, or lead logging without any corresponding outage at the voice or telephony layer.
In the course of providing the Service, Hey Cooper may collect and process the following types of data:
Data collected through the Service is used solely to provide and improve the Service for the subscribing Client. Hey Cooper does not sell, rent, or share Client or caller data with third parties, except as required by law or to operate necessary infrastructure (e.g., telephony and AI processing providers).
Data is stored using industry-standard security practices. Hey Cooper uses third-party infrastructure providers (including but not limited to Twilio, Retell AI, and Supabase) that maintain their own data security and privacy standards.
Hey Cooper operates in Canada and handles personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Callers whose data is collected through your Hey Cooper number are subject to our Privacy Policy, available at heycooper.io.
Upon cancellation, Client data will be retained for 30 days for transition purposes, then deleted from Hey Cooper's systems upon written request. Call transcripts and recordings may be retained for up to 90 days for quality assurance purposes unless an earlier deletion is requested.
The Client is responsible for ensuring that their callers are informed of and consent to call recording, where required by applicable law (including but not limited to the laws of British Columbia, Quebec, and Ontario, which may require all-party consent to call recording).
By using the Service, the Client agrees to:
All software, systems, workflows, agent configurations, templates, and documentation created by Hey Cooper remain the exclusive intellectual property of Hey Cooper. The Client does not receive access to, ownership of, or rights in any Hey Cooper backend systems, automation workflows, AI configurations, or technical infrastructure. The Client's right is limited solely to receiving the outputs of the Service — that is, the AI receptionist functionality provided to their business — for the duration of the active subscription term.
Client business information, caller data, and content provided by the Client remain the property of the Client. The Client's only direct access point to Hey Cooper-managed data is the Google Sheet provided to them during onboarding, which contains a log of caller inquiries and leads captured by the Service. No other Hey Cooper system, platform, or infrastructure is accessible to the Client.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. HEY COOPER MAKES NO REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED RESPONSES.
To the maximum extent permitted by applicable Canadian law, Hey Cooper's total liability to the Client for any claim arising out of or related to this Agreement shall not exceed the total monthly fees paid by the Client in the three (3) months preceding the claim.
In no event shall Hey Cooper be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, missed appointments, or reputational harm.
The Client agrees to indemnify, defend, and hold harmless Hey Cooper and its affiliates, officers, and agents from any claims, losses, or expenses (including reasonable legal fees) arising out of the Client's use of the Service, breach of this Agreement, or violation of any applicable law.
The Service relies on third-party platforms, including: telephony infrastructure (Twilio), AI voice processing (Retell AI), database and authentication services (Supabase), workflow automation (n8n), and productivity and calendar tools (Google Workspace / Google Suite). Client caller data logs are stored in Google Sheets. Hey Cooper is not responsible for outages, data handling changes, or policy violations by these third-party providers that affect the availability or functionality of the Service. Each provider operates under its own terms of service and privacy policy, which may apply to data processed through the Service.
Where the Client has requested CRM integration as part of their service configuration, the Service may also connect to third-party CRM platforms (such as, but not limited to, HubSpot, Jobber, ServiceTitan, or other platforms agreed upon during a scoping session). The Client acknowledges that such integrations are subject to the terms and privacy policies of the respective CRM provider, and that Hey Cooper is not liable for any disruption, data loss, or access changes arising from those platforms. CRM integrations are scoped and priced separately and are not included in the base monthly fee.
Hey Cooper reserves the right to update or modify these Terms at any time. Clients will be notified of material changes via email at least 15 days before the changes take effect. Continued use of the Service after the effective date of any modification constitutes acceptance of the revised Terms.
The most current version of these Terms is available at heycooper.io/terms.
This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising from this Agreement that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Ontario, Canada, in accordance with applicable arbitration rules. Each party shall bear its own costs unless otherwise ordered.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be severed from the remainder of the Agreement. All remaining provisions shall continue in full force and effect as if the invalid or unenforceable provision had never been included. The Parties agree to replace any severed provision with a valid provision that most closely approximates the intent and economic effect of the severed provision.
The failure of either Party to enforce any right, provision, or obligation under this Agreement on any occasion shall not be construed as a waiver of that Party's right to enforce the same or any other provision in the future. No waiver of any term or condition of this Agreement shall be deemed a continuing waiver of such term or any other term. Any waiver must be made explicitly and in writing to be effective.
In the event that any dispute arising from or related to this Agreement results in legal proceedings, the prevailing Party shall be entitled to recover its reasonable legal fees and costs, including solicitor's fees, from the non-prevailing Party. This section applies regardless of whether the matter proceeds through arbitration, mediation, or court action.
This Agreement, together with any written amendments or addenda signed by both Parties, constitutes the entire agreement between Hey Cooper and the Client with respect to the Services and supersedes all prior discussions, representations, negotiations, and agreements, whether oral or written. No verbal promises, commitments, or representations made during the sales or onboarding process shall be considered part of this Agreement unless confirmed in writing. Any modifications to this Agreement must be made in writing and, where they affect the Client's existing rights or obligations, require written acknowledgment from the Client.
For questions, concerns, or notices related to these Terms, please contact:
Hey Cooper
Last updated: March 21, 2026
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